The Skryv support desk helps you as soon as you are operational with the Skryv platform. Our support ensures you will immediately receive qualified assistance in case of emergency.
Usually, you communicate with our support via the issue tracking system (Zendesk) as this offers several advantages such as progress monitoring, documented communication, prioritization, etc. In urgent cases, you can also call our hotline.
Your support tickets will be taken care of by the same engineers that are also the core developers of the Skryv platform. Those engineers are fluent in both English and Dutch and can provide immediate assistance, look into bug reports, etc.
We regularly release new versions of the Skryv platform, be it a new minor or a new major version. Users of the Pro and Enterprise editions of the platform get immediate access to the newest version of the platform. If needed, Skryv can help with upgrading to the newest version.